The mediator should listen the issues of both parties carefully because of complete information.

1.       The mediator should listen the issues of both parties carefully because of complete information. If mediators listen carefully the stories of both parties they can find the positive and negative points of both parties easily. They focuses on positive points and ignore negative points of conflicts and insist the people to focus on positive points. When parties focuses on positive points they remove the negativity from their minds. When negativity is removed means that problem is solved.